Frequently Asked Questions
Everything you need to know about our merino wool essentials.
What makes merino wool different from regular wool?
Our merino wool is significantly finer and softer than traditional wool, making it itch-free and comfortable against the skin. It naturally regulates body temperature and resists odors, allowing for more wears between washes.
How do I care for my wool& garments?
We recommend washing your garments in cold water on a gentle cycle with a wool-specific detergent. Lay flat to dry to maintain the shape and longevity of the fibers.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Simply visit our returns portal to start the process.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your products sustainably sourced?
Sustainability is at our core. We source our wool from non-mulesed sheep and partner with certified ethical factories to ensure a transparent and responsible supply chain.